Use of and the sale and purchase of products from the Urban Wood website are governed by the Terms and Conditions as detailed on this page. By browsing and using our website, you are agreeing to be subject to these terms and conditions.

ORDERING

No contract for the sale of any product will exist between you and Urban Wood until we accept your order by way of confirmation email. This will detail products ordered, payment method and cost. You must check that all details are correct and contact us as soon as possible if they are not.

All orders are subject to availability. We aim to ensure all products are in stock, however, on occasion our products will be made to order so delivery may take slightly longer. If this is the case, we will give you a confirmed delivery date on your order confirmation email. 

Representation of all of our products is done as accurately as possible via images and description. Dimensions are a guide only, however, differences will be minimal and generally no more than +/-5mm. Please note that wood is a natural material and some degree of movement is normal, particularly when items are subject to heat or humidity.

PAYMENT

Prices shown are in UK sterling and include VAT at the prevailing rate, where applicable. We do not store credit card details and your credit card transactions are secure. All on-line orders are encrypted and sent through our secure server, using SSL technology to prevent information from being intercepted.

DELIVERY

We aim to ship all orders within 5 working days of receipt. In the event of any delay we will contact you to advise of the shipping date. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used. Please be aware that we ship from the UK. All orders are delivered using FedEx or an equivalent tracked service. Customers outside the E.U. are responsible for any customs charges set by their own country.

RETURNS

We hope that you will be very happy with your purchase from Urban Wood but we understand that occasionally you may wish to return an item and seek a refund. If this is the case you need to let us know in writing no longer than 10 working days from the date on which you received the products. 

INTELLECTUAL PROPERTY RIGHTS

All aspects of this website including but not limited to product designs, images, text and graphics are owned by Atlas Psychological Consulting Ltd, t/a Urban Wood. These may not be copied, reproduced, published, transmitted, stored or altered in any way without prior written permission.